Refund policy

Returns 
Our policy lasts 7 days from receipt of goods (according to Parcel tracking). If its been over 7 days since delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
  • Intimate/base layer clothing i.e. underwear
  • hazardous materials, flammable liquids or gases
  • PPE/Life Support items i.e. harnesses, ropes, slings, helmets, etc

Additional non-returnable items:

  • Gift cards
  • Sale items (unless manufacturers fault)
  • Batteries in products (we do not guarantee remaining lifespan of batteries in products)

To complete your return, please login to your account via https://www.outdoorestore.co.nz/account, select the relevant order and request a return.

Please do not send your purchase back to the manufacturer. Please do not return your item to us until it is approved.

There are certain situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use
  • CD, DVD or Map software, that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit. 

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually around 7 days for banks/paypal to process.

If you are approved for a store credit, then the credit will be issued to your account on our website. You will be able to access that credit immediately from https://www.outdoorestore.co.nz/account.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at service@outdoorestore.co.nz

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged before shipment. If you need to exchange it for the same item, please login to your account https://www.outdoorestore.co.nz/account and lodge a return request.

We will also accept an exchange of item due to wrong size or colour etc, however you must return the item with its original packaging and the tags still attached within 7 days of purchase (note: per clause above, not applicable to sale items). Please contact us at service@outdoorestore.co.nz to arrange the return to us. The cost of return shipping is the responsibility of the customer.

Shipping 
After approval, to return your product, you should mail your product to: Outdoor eStore, PO Box 219, OAMARU, 9444.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We strongly suggest purchasing tracking with your postage.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.