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Product Recalls

From time to time, the brands we represent need to recall or issue warnings about their products. This is not unusual due to the complex nature of many of the items we sell. As the importer of our brands in Australia and New Zealand, we are responsible for all recall notices and warnings. We publish them on our website, we notify retailers and we post them on this Tab on our Facebook Page.

Here are any recalls or warnings that have been issued, the date and how to rectify any issues.

 

Petzl SEQUOIA leg loop buckle issue - November 1, 2016

Replacement leg loops for the Petzl SEQUOIA are now available from your local distributor. For Australia and New Zealand based users, if the buckles on the leg loops of your Petzl SEQUOIA partially open, in some circumstances, please contact support@spelean.com.au or support@spelean.co.nz to arrange a replacement set of leg loops to be sent to you.

If you have any questions about this please feel free to email or call on 1800 634 853 (00 61 800 634 853 in New Zealand, international call rates apply). 

Relevant Links:  https://www.petzl.com/sfc/servlet.shepherd/version/download/068w0000002tBWMAA2 


 

Petzl COUNTERFEIT PRODUCTS warning - 2014 ongoing

Affected products: Ascension, Spatha, and more

Petzl has to deal with counterfeit versions of its products on a regular basis. These counterfeit safety products do not comply with our stringent quality standards and pose a real danger to the user. The following is a thorough reminder of Petzl’s high standards in terms of safety, of the risks associated with using counterfeit products, and of the method for identifying these counterfeits.

Relevant Links: http://www.petzl.com/security/professional/recalls/procedure-contrefacons?language=en#.VUgLMZMqARk

 


Petzl ZIGZAG Recall - 19 April 2013

Affected Products:     ZIGZAG Petzl mechanical Prusik for arborists 

On Friday, April 12, Petzl was informed of an accidental fall in a training centre in Germany. This fall was related to a failure of the rope end attachment hole of the Petzl ZIGZAG mechanical Prusik. We have since been informed of another identical failure. These failures were the result of a particular configuration of a cantilevered and off-axis loaded upper carabiner.

Petzl believes that this incorrect positioning of the connector could inadvertently occur during normal use with the potential for serious injury or death. Continued use of the ZIGZAG (Models before 2014) poses a risk of serious injury or death.

Relevant Links: http://www.petzl.com/security/professional/recalls/recall-zigzag-d22?language=en#.VUgM_pMqARk