Customer Service

You can create an account by clicking on ‘My Account’ at the top of the Outdoor eStore website and entering all the required fields. You will receive a confirmation email with your user name and password which you can use to sign in each time you order.

You can go to the ‘My Account’ page and click on ‘Forgot your password’. You will need to enter your email address that you previously registered with and we will resend your password to your email address.

Once you have submitted your order on our website you will receive an email to confirm we have received your order. You can also view your order details under ‘My Account’.

Payment can be made by MasterCard, Visa Card or PayPal.

We do not store any credit card details on our website. All payments are processed through a secure financial gateway.

All prices advertised on our website include GST.

Unfortunately due to our contract limitations Outdoor eStore is not permitted to supply to addresses outside New Zealand. We do also have an Australian site where we sell some of the same brands.

Orders are usually processed and shipped as soon as we receive them which makes it difficult to cancel orders. Please contact us as soon as possible if you are wanting to cancel and we can see what can be done.

All orders are packed with protective wrapping to ensure you receive them in great condition.

Once your order has been manifested and shipped you will receive an email to advise you of this with the tracking number. You can also view your order details under ‘My Account’.

Postage of items usually takes between 3-7 business days depending on your location.

New Zealand Couriers and Poste Haste. The appropriate courier will be selected based on parcel size and delivery location.

No. Unfortunately our couriers are unable to deliver to PO Boxes. We can deliver to business or residential addresses only.

Unfortunately due to our contract limitations Outdoor eStore is not permitted to supply to addresses outside New Zealand.

You can track your items by viewing the order details under ‘My Account’, your order confirmation page (Thank You Page) will also be updated so you can save that URL when you checkout, and we also send the tracking details to you after your order is collected by the courier.

Not all deliveries require a signature on arrival.

Yes we can accept returns for credit if the items are unused, in original condition with tags still attached. You must contact us within 7 days of purchase if you would like to return your items. Please contact us to arrange this via orders@outdoorestore.co.nz. Refunds are not available for change of mind.

Yes we can exchange items if the items are unused, in original condition with tags still attached. Please contact us within 7 days to arrange this via orders@outdoorestore.co.nz

Please contact us with the details of your order and any issues you have on service@outdoorestore.co.nz

Please contact us with the details of your order and any issues you have on orders@outdoorestore.co.nz

Yes. All items are covered by a manufacturer’s warranty. Each item has a different manufacturer warranty period. Manufacturer Warranty Policies can be found on each manufacturers website.

If you discover any defects in your product or it falls within the warranty period offered by the manufacturer, please contact us via service@outdoorestore.co.nz. We will organise with you to return the item for assessment and after assessment, we will arrange a repair, replacement or refund as appropriate.

Our prices include all local taxes including GST and are updated regularly.

Prices and availability of products are subject to change without notice. Errors with our data can happen and will be corrected where identified and Outdoor eStore reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and/or your credit card/PayPal has been charged. Where the error is minor we will honour the price listed, but if the error is substantial and obviously an error, then we will revoke the offer and if needed refund any orders. If your credit card/PayPal Account has already been charged for the purchase and your order is cancelled, Outdoor eStore will issue a credit to your credit card/PayPal account in the amount of the charge as soon as the error is identified.

We reserve the right to limit sales, including the right to refuse sales, to resellers.